• You can communicate with the doctor via direct video call using your smartphone or tablet. Your conversations and personal questions are conducted directly with a licensed specialist to provide appropriate care for your medical condition during the consultation.
• Your personal and health information shared with the doctor during the consultation is securely protected and kept strictly confidential. All information that may identify you is hidden from others, including full confidentiality of your conversations, personal inquiries, and video calls.
• Your privacy and the security of your personal and medical information are our highest priorities and part of our core policy. We also support all relevant laws that ensure your protection and the protection of your data. The patient or legal guardian must be fully informed about their health status in a clear and understandable language.
• Provide patients with the necessary education and guidance to help them manage their medical condition appropriately.
• Provide the patient with adequate nutrition that is appropriate for their medical condition.
• Ensure proper and effective pain management for the patient.
• Note: To help you find the right specialist and provide accurate medical answers, we only use the data necessary to provide this service, or to develop and improve our services further.
• All information is fully protected and secured in accordance with required standards. We use technology and security policies that support privacy and ensure the protection of your information.
• You can control your privacy settings to keep your information safe and confidential. You may add, delete, or modify any of your health information in your profile at any time.

Access to Medical Records

Medical records may only be accessed by:

• The medical team responsible for patient care
• The Quality Management Program team
• The healthcare facility’s research team
• Individuals with written authorization from the patient, legal guardian, or official authorities
• You have the right to know what personal information we collect and how it is used by the application. Our principle is transparency, complete privacy, and security.
• You are entitled to a proper environment during communication that allows you to describe your medical condition clearly and thoroughly, ensuring your privacy and maintaining full confidentiality of all details related to your illness and prescribed treatment.
• Patients must be treated with kindness and respect, preserving their dignity at all times and under all circumstances.
• Respect the patient’s personal identity.
• Respect the patient’s cultural, psychological, social, and spiritual values, beliefs, and preferences.
• You have the right to accept or refuse a treatment plan suggested by the attending physician after being informed of the consequences of refusing treatment.
• The patient must be informed about alternative treatment options if they decline the proposed treatment.
• The patient or legal guardian bears full responsibility for any decisions or actions taken as a result of refusing treatment or not following medical instructions.
• Patients have the right to receive comprehensive medical care at any time and under any circumstances, regardless of nationality, religion, gender, or medical condition.
• Patients have the right to participate in decision-making regarding their treatment plan.
• Discuss potential complications, risks, benefits, and alternatives of proposed procedures—if applicable—with the patient or legal guardian.
• Communicate with a Customer Care representative to submit a comment or complaint at any time and receive information about the procedures followed and updates regarding the outcome.
• A patient may participate in a research study related to their condition if they meet the requirements and according to the research capability.
• Provide patients with clear and comprehensive information about the research, treatment, medication, and expected outcomes.
• The patient has the right to give or refuse consent to participate before or during the research or study.
• A special consent form must be provided and signed by the patient or legal guardian before participating in any research or study.
• Research and studies must be supervised by an official or scientific committee or authority.
• Follow standard and clear procedures to protect patients and receive complaints and opinions during any study or research activities.